Effective date: 20 July 2026

Portobello (“we”, “us”, “our”) operates the website portobello-egy.com and the online shop available on it. We respect your privacy and are committed to protecting the personal data you share with us. This policy explains what we collect, why, and how we use and protect it.

1. Information we collect

When you browse our site, place an order, book a table, or contact us, we may collect:

  • Contact details: name, phone number, email address, and delivery address.
  • Order details: the products you buy, order value, and delivery preferences.
  • Reservation details: date, time, and party size when you book a table.
  • Payment information: handled by our payment provider. We do not store full card numbers on our servers.
  • Technical data: IP address, browser type, and cookies used to run the site and improve your experience.
  • Messages you send us through WhatsApp, Facebook, Instagram, email, or the contact form.

2. How we use your information

  • To process, prepare, and deliver your orders.
  • To confirm reservations and communicate about your booking.
  • To contact you about your order (confirmation, delivery updates, or issues).
  • To respond to your questions and provide customer support.
  • To improve our products, website, and service.
  • To send offers or updates — only if you have agreed to receive them. You can opt out at any time.

3. Cookies

Our website uses cookies to keep your shopping cart working, remember your language preference (English/Arabic), and understand how visitors use the site. You can disable cookies in your browser settings, but some features may not work properly.

4. Sharing your information

We do not sell your personal data. We only share it with trusted parties who help us run our business, such as:

  • Delivery couriers, to bring your order to you.
  • Payment providers, to process your payment securely.
  • Service providers who host or maintain our website.

We may also disclose information if required by law or a competent authority.

5. Data security

We take reasonable steps to protect your personal data against loss, misuse, or unauthorized access. No method of transmission over the internet is 100% secure, but we work to keep your information safe.

6. Your rights

You may ask us to access, correct, or delete the personal data we hold about you, or ask us to stop sending you marketing messages. To make a request, contact us using the details below.

7. Contact us

Portobello
El-Shaheed Atef El-Sadat, Port Said, Egypt
Phone / WhatsApp: +20 10 98612111
Email: info@portobello-eg.com